Efficiently Manage the Customer Journey from Booking to Check-Out with Our Special Instructions Feature1 min read
Good customer service is providing customers with what they ask for. Excellent customer service is anticipating what a customer wants before they have physically asked you for it.
With our new Special Instructions feature, you can now streamline communication with your teams and keep everyone informed about special requests, queries, or expectations the guest has before they even check-in. This minimizes the time they will spend asking you for what they want directly – which is essential in the new era of social distancing.
To find out more about this feature, please contact our support team.