Instant Messaging as Touchpoint to Enhance the Guest Experience
GuestCentric gave an interview to Hotel Business Magazine about Instant Messaging as Touchpoint to enhance the guest experience. Pedro Colaco, our CEO, explains how chat messenger tools can make the difference to create a better relationship between Hoteliers and Guests:
“Now the hotel can proactively prompt the guest. Once initiated, the hotel has a channel where they can personalize offers for the guest. For example, a hotel can tell the guest that a new restaurant opened in the neighborhood and ask if they’d like to book a table for two. Hotels have a way to reach out and understand what the guests’ needs are and customize the experience.”
Click here to read all the interview.