Blog GuestCentric Service Tips

Selling add-ons with your hotel booking engine

March 28, 2012 < 1 min read


Selling add-ons with your hotel booking engine

Reading Time: < 1 minute

A recent study concluded that it is 70% easier to get an additional 3% in sales from an existing customer than it is to get more customers in the door to equal the same dollar volume in sales. Hence, add-ons are a great way to upselling and cross-selling to guests during the reservations process.

Upselling add-ons during the reservation process is a digital marketing technique whereby the hotel induces the guest to purchase upgrades or other add-ons in an attempt to make a more profitable sale. Upselling in a hotel booking engine should be simply exposing the customer to other options that were perhaps not considered previously once the guest has committed to buying.

Using GuestCentric’s dynamic packaging features you can create and edit beautiful add-ons that guest can add to the reservation. These add-ons are created and and published on the website within minutes. By using bold images in the booking process, you can highlight services like airport transfer and guided tours or special offers like a welcome drink, a massage at the spa.

With GuestCentric, add-ons are presented after the guest has committed to the reservation, ensuring that up selling or cross-selling does not distract the guest from the main task at hand – selecting and booking a room at your hotel.

  1. Duncan Waterman

    Where do you source inventory for add ons from. We can help you with this at Rezdy as we supply a booking engine and channel manager to more than 800 suppliers of tours / transfers etc thanks

  • Online booking system

    It is a great idea to retain your customers through add-ons, as they make the working flexible, fast and efficient, If your customers get more and more services from one source they rely on the same service provider. It in turn enhance your reputation.

  • Leave a comment

    Your email address will not be published.

    This site uses Akismet to reduce spam. Learn how your comment data is processed.