How to Turn Last-Minute Demand into Direct Bookings
As a self-confessed whimsical traveler, I tend to save “the best” of the planning process for last—the hotel booking. I usually...
As a self-confessed whimsical traveler, I tend to save “the best” of the planning process for last—the hotel booking. I usually...
Across the hospitality industry, many hotels are consolidating their operations under all-in-one systems in pursuit of simplicity and efficiency. On paper,...
https://youtu.be/2WhXJ4R1_aE?si=z0UcfHOBVv7Rt76p Did you know that many GuestCentric Hotels now generate over 50% Direct Revenue? To accelerate this growth, GuestCentric has launched...
The way hotels sell their rooms has come a long way. From basic reservation systems to sophisticated guest preference tracking, to...
The way travelers book hotels is changing, and mobile is leading the way. More than ever, guests are turning to their...
Personalization has attracted a lot of hype in recent years. So much so that it has almost lost its meaning across...
As 2025 approaches, boutique and design hotel groups—especially those balancing bustling city center hotels with countryside or beach properties—face a pivotal...
For GuestCentric's Latest in Travel podcast series in 2024, I had the privilege to engage with various experts across the travel,...
2024 was a wake-up call for the hotel industry. Record performance may have stolen headlines, but the reality was less glamorous:...
In May 2024, the European Union designated Booking.com as a gatekeeper under the Digital Markets Act (DMA), a move intended to...
Although hotel departments have historically operated in silos, the way consumers interact with hotels nowadays highlights the increased need for consolidation...
Maintaining a strong hotel brand is essential for long-term success in the hospitality industry, as the behemoths Marriott, Hilton and Accor...
https://youtu.be/nSSYx1O4WmA With the abundance of options, varying prices, and the uncertainty about making the right choice, booking travel is typically a...
In recent years, sustainability has transitioned from a trendy buzzword to a fundamental operational pillar. The importance of sustainability is underscored...
By Guest Contributor, John McAuliffe - Founder of Purpose & Promise In today’s crowded and competitive online marketplace, understanding the customer...