GuestCentric Hotel Messenger: a tool for guests to connect with hotels prior to arrival1 min read
A new innovative and revolutionary feature was released: A chat messenger tool that lets guests snap with hotels after booking.
Simple yet incredibly powerful, this new chat tool will allow you to keep a more personal experience with your new guests, giving them quick replies to their questions. By engaging in this new level of personalisation you will contribute to the increase of your customer satisfaction but also, hugely important, to the decrease of your cancellation ratio.
Guests will have now the possibility to start a chat conversation with their hotel. It´s fast and easy to start a chat from any device, with no technical requirements and just a handy interface.
For every reservation made the email will have a new footer that will also include a “resend email”, “re confirmation” and “pre Stay”. By clicking it, the guest will be redirect to a chat window.
For every message from the guest or the reply from the hotel it will be sent an email to the hotel and guest.
Hotels can do so from the backend. In the Contacts area you now have a new left menu called “Messenger” and a new sub-menu called “Reservations” where conversations threads coming from reservations are kept.
Contact your e-commerce manager today for more information about how to implement it on your backoffice!