Explore new cancellation reasons

Explore new cancellation reasons

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You and your guests can now better specify the reasons for a reservation cancellation. 

Up until now, hoteliers only had 3 default reasons that could be added to the reservation cancellation action.

This new feature allows both the guest and the hotelier to add additional default reasons or a customized explanation when cancelling a reservation. 

The GUEST has the following Reasons available to choose from: 

1. Illness
2. Flight cancelled
3. Business trip cancelled
4. Destination change
5. Picked another hotel
6. Found a better deal for the same hotel
7. Other

The Hotelier has the following Reasons available to choose from:

1. Change of plans
2. Invalid credit card
3. No show -> only if 24h have passed since the check-in date
4. Illness
5. Flight cancelled
6. Business trip cancelled
7. Destination change
8. Picked another hotel
9. Found a better deal for the same hotel
10. Other

The email notification that is sent to the guest and hotelier, will also display the reason.

When a reservation is canceled, where can we see the reason?

The reason is reflected on:

• Email reservation cancelation sent to the Guest;
• Email reservation cancelation sent to the Hotel;
• Hotel Reservation details: below reservation status;
• Export to Excel -> Status column – “ Canceled (reason).

If you need help, please contact our support team.